Terms & Conditions
Ordering
ORDER PROCESSING
Orders may take up to 24 hours to be processed. This processing time is in addition to the period stated on the shipping method. Orders are collected by the carrier the business day after processing. Weekends and holidays are not counted in the processing window. We do not take responsibility for delays caused by the shipping company. We reserve the right to cancel any order as we see fit.
If you have an upcoming deadline, we advise you to contact us as early as possible to ensure that we can get your items to you on time.
ORDER VERIFICATION BY NOFRAUD
In some cases, your order may require additional verification to ensure security. Our trusted partner, NoFraud, might contact you via email, text, or phone to confirm your information.
If you receive a verification request from NoFraud, please complete it promptly. Their approval is necessary to process your order.
CANCELLED ORDERS
In rare cases, we may need to cancel your order due to item availability or suspicion of fraud. If this happens, you may see a temporary hold on your account for the initial purchase amount. These holds typically clear within a few business days, depending on your bank's policies.
In the event we have captured your payment and can no longer cancel it, we will need to issue a refund. Refunds can take 5-7 business days to be reflected in your account.
RECEIVING YOUR ORDER
You must be present to receive and verify your order within the return policy. If for some reason you are unavailable in person to receive and inspect your order, DO NOT PLACE AN ORDER. We will be unable to assist you with ordering/shipping issues if contacted outside of our return policy.
AVAILABILITY
We update our inventory daily. All items shown as "In Stock" should be in stock. If an ordered item is out of stock, we will contact you to make arrangements. You are welcome to call our store or contact us to confirm stock prior to ordering.
Occasionally the only item in stock for a given model will be our display model. In the majority of cases, these items are in the same condition as boxed items. We will notify you prior to shipping any display model regardless of the condition.
PRICING
Pricing on our site may not be valid. The site is continuously being updated, and some pricing shown may be incorrect. We apologize for any inconvenience this may cause. Our prices are not a commitment to sell at that price. If you are unsure, feel free to email admin@easymusiccenter.com for validation. We reserve the right to deny an order that involves invalid pricing.
SPECIAL ORDERS
What is a "Special Order"? A special order is for a product that we don't normally keep in stock or order. We will place your order as soon as you order from us. Please note that you cannot return or cancel a special order. Once you place your order with us, you are committed to purchasing and keeping that product. We can work together to make sure your special order is right for you. Please contact us at 808-591-0999 or email us at admin@easymusiccenter.com for any input or advice.
DANGEROUS GOODS
The following products cannot be shipped outside the island of Oahu. This includes all the neighbor islands: Maui, Kauai, Lanai, Molokai, and Hawaii Island (Big Island), as well as the rest of the United States.
Hosa: D5S-6, D100S-2, F5S-H6, G5S-6; Tone: FINGEREASE; Ultimate Acoustic: USA-AS1; Auralex: FTSPRAY, and Roche Thomas 19-MIT, RT55, RT125.
Please note that if you attempt to order any one of these products, you will be notified via email that your order has been cancelled and payment voided.
Delivery Method
SHIPPING COSTS
Shipping charges are automatically calculated by our website based on the customer's location and selected shipping method and may differ from the actual cost of shipping. If shipping charges are incorrect, we will contact you to make arrangements.
If you have any questions about your shipping charge, please contact us prior to placing your order.
FREE STANDARD SHIPPING
Free standard shipping is available to all U.S. addresses for qualifying orders of $50 and up. This service typically takes 3 to 10 business days for delivery. To offer free shipping, we select the most economical carrier for your order, which may vary.
Need It Faster?
If you have a specific deadline, we strongly recommend selecting an expedited shipping option during checkout.
Exclusions & Order Changes
Some items may not be eligible for free shipping. If an item in your order does not qualify, we will notify you after the order is placed.
Once an order is confirmed, the shipping method cannot be changed. If you need to make an adjustment, please contact us immediately so we can cancel your original order and help you create a new one.
U.S. TERRITORIES
Free shipping is not available for all U.S. territories. Proceed with your order through checkout to find out the calculated shipping costs.
LOCAL PICKUP
Local Pickup is only available for qualifying orders of $25 and up.
The cardholder is designated as the person authorized to pick up the order. You will need a valid photo ID to receive your order.
You must select “Local Pickup - Cardholder Must Be Present With ID” in order to get this option.
Once your order is placed, we are unable to change the method of delivery. Please contact us immediately if you want this option changed. We will need to cancel your original order and email you a new invoice.
Any order that is not picked up within 72 hours will be canceled and refunded. Please contact us if you are unable to pick you up your order within that time frame.
Other
WARRANTIES & SERVICE
Every new product we sell has a warranty. Every warranty policy is unique. For complete information on the warranty period, exemptions and coverage please see the manufacturer's website or contact us.
MODIFICATIONS
Any modifications made to instruments which include but are not limited to: pick-up installations, lowering action below factory specifications, and converting right handed instruments to left handed, are ALL SALES FINAL.
FRETTED INSTRUMENTS CARE
Maintaining proper humidity levels (45-55% humidity) is essential to maintaining your guitar or ukulele. Changes in humidity can affect the way your instrument sounds and plays, and extreme changes will crack the wood, leading to costly repairs. It is strongly recommended that customers, particularly those outside Hawaii, purchase a humidifier and hard case with your instrument to ensure proper humidity levels.