Ordering

ORDER PROCESSING

Orders may take up to 24 hours to be processed. This processing time is in addition to the period stated on the shipping method. Orders are collected by the carrier the business day after processing. Weekends and holidays are not counted in the processing window. We do not take responsibility for delays caused by the shipping company. We reserve the right to cancel any order as we see fit. 

If you have an upcoming deadline, we advise you to contact us as early as possible to ensure that we can get your items to you on time.

ORDER VERIFICATION BY NOFRAUD

In some cases, your order may require additional verification to ensure security. Our trusted partner, NoFraud, might contact you via email, text, or phone to confirm your information.

If you receive a verification request from NoFraud, please complete it promptly. Their approval is necessary to process your order.

CANCELLED ORDERS

In rare cases, we may need to cancel your order due to item availability or suspicion of fraud. If this happens, you may see a temporary hold on your account for the initial purchase amount. These holds typically clear within a few business days, depending on your bank's policies.

In the event we have captured your payment and can no longer cancel it, we will need to issue a refund. Refunds can take 5-7 business days to be reflected in your account.

RECEIVING YOUR ORDER

You must be present to receive and verify your order within the return policy. If for some reason you are unavailable in person to receive and inspect your order, DO NOT PLACE AN ORDER. We will be unable to assist you with ordering/shipping issues if contacted outside of our return policy.

AVAILABILITY

We update our inventory daily. All items shown as "In Stock" should be in stock. If an ordered item is out of stock, we will contact you to make arrangements. You are welcome to call our store or contact us to confirm stock prior to ordering.

Occasionally the only item in stock for a given model will be our display model. In the majority of cases, these items are in the same condition as boxed items. We will notify you prior to shipping any display model regardless of the condition.

PRICING

Pricing on our site may not be valid. The site is continuously being updated, and some pricing shown may be incorrect. We apologize for any inconvenience this may cause. Our prices are not a commitment to sell at that price. If you are unsure, feel free to email admin@easymusiccenter.com for validation. We reserve the right to deny an order that involves invalid pricing.

SPECIAL ORDERS

What is a "Special Order"? A special order is for a product that we don't normally keep in stock or order. We will place your order as soon as you order from us. Please note that you cannot return or cancel a special order. Once you place your order with us, you are committed to purchasing and keeping that product. We can work together to make sure your special order is right for you. Please contact us at 808-591-0999 or email us at admin@easymusiccenter.com for any input or advice. 

DANGEROUS GOODS

The following products cannot be shipped outside the island of Oahu. This includes the all neighbor islands: Maui, Kauai, Lanai, Molokai, and Hawaii Island (Big Island), as well as the rest of the United States. 

Hosa: D5S-6, D100S-2, F5S-H6, G5S-6; Tone: FINGEREASE; Ultimate Acoustic: USA-AS1; and Auralex: FTSPRAY.

Please note that if you attempt to order any one of these products, you will be notified via email that your order has been cancelled and payment voided.

Delivery Method

SHIPPING COSTS

Shipping charges are automatically calculated by our website based on the customer's location and selected shipping method and may differ from the actual cost of shipping. If shipping charges are incorrect, we will contact you to make arrangements. 

If you have any questions about your shipping charge, please contact us prior to placing your order.

FREE SHIPPING

Free shipping is now available to all U.S. addresses for qualifying orders of $50 and up. Some items may not be eligible for free shipping. If we are not able to offer you free shipping, you will be notified after the order is received.

Once your order is placed, we are unable to change the method of delivery. Please contact us immediately if you want this option changed. We will need to cancel your original order and email you a new invoice.

U.S. TERRITORIES

Free shipping is not available for all U.S. territories. Proceed with your order through checkout to find out the calculated shipping costs.

LOCAL PICKUP

Local Pickup is only available for qualifying orders of $25 and up.  

The cardholder is designated as the person authorized to pick up the order. You will need a valid photo ID to receive your order.

You must select “Local Pickup - Cardholder Must Be Present With ID” in order to get this option.

Once your order is placed, we are unable to change the method of delivery. Please contact us immediately if you want this option changed. We will need to cancel your original order and email you a new invoice.

Any order that is not picked up within 72 hours will be canceled and refunded. Please contact us if you are unable to pick you up your order within that time frame.

Rentals

REQUIREMENTS

• Renter is required to provide a valid VISA or Mastercard credit card to use as collateral for the rental. Prepaid and Debit cards are not acceptable. The cardholder's name must be on the card, the card must be signed, and the cardholder must be present to sign the rental contract.
• The cardholder must provide a valid, government issued photo ID containing their signature.
• Deposit will be refunded upon safe and timely return of the rental equipment to the cardholder. The original credit card and cardholder must be present.
• Rentals may be picked up any time between 11:00 AM and store closing hours on the day of rental. Rentals are due back by 11:00 AM on the Return Date.
• Late returns that arrive before 3:00 PM on the Return Date will be charged an additional 50% of the daily rate for the day prior to the Return Date.
• Late returns that arrive after 3:00 PM on the Return Date will be charged a full additional daily rental fee for each day they are late, up to the total equipment value for that rental, until the equipment is returned.
• The individual signing and picking up the instrument must also be the one to return and sign off for the rental. 

Other

WARRANTIES & SERVICE

Every new product we sell has a warranty. Every warranty policy is unique. For complete information on the warranty period, exemptions and coverage please see the manufacturer's website or contact us.

MODIFICATIONS

Any modifications made to instruments which include but are not limited to: pick-up installations, lowering action below factory specifications, and converting right handed instruments to left handed, are ALL SALES FINAL.

FRETTED INSTRUMENTS CARE

Maintaining proper humidity levels (45-55% humidity) is essential to maintaining your guitar or ukulele. Changes in humidity can affect the way your instrument sounds and plays, and extreme changes will crack the wood, leading to costly repairs. It is strongly recommended that customers, particularly those outside Hawaii, purchase a humidifier and hard case with your instrument to ensure proper humidity levels.