COVID-19 UPDATE: Easy Music Center is OPEN. We are limiting in-store shopping. (Click for more details)

Terms & Conditions

Ordering

ORDER PROCESSING

Orders may take up to 24 hours to be processed. This processing time is in addition to the period stated on the shipping method. Orders are collected by the carrier the business day after processing. Weekends and holidays are not counted in the processing window. We do not take responsibility for delays caused by the shipping company.

If you have an upcoming deadline, we advise you to contact us as early as possible to ensure that we can get your items to you on time.

AVAILABILITY

All items shown on our website should be in stock. If an ordered item is not in stock, we will contact you to make arrangements. You are welcome to call our store or contact us to confirm stock prior to ordering.

Occasionally the only item in stock for a given model will be our display model. In the majority of cases these items are in the same condition as boxed items. We will notify you prior to shipping any display model regardless of condition.

PRICING

Pricing on our site may not be valid. The site is continuously being updated, and some pricing shown may be incorrect. We apologize for any inconvenience this may cause. Our prices are not a commitment to sell at that price. If you are unsure, feel free to email admin@easymusiccenter.com for validation. We reserve the right to deny an order that involves invalid pricing.

SPECIAL ORDERS

What is a "Special Order"? A special order is for a product that we don't normally keep in stock or order. We will place your order as soon as you order from us. Please note that you cannot return or cancel a special order. Once you place your order with us, you are committed to purchasing and keeping that product. We can work together to make sure your special order is right for you. Please contact us at 808-591-0999 or email us at admin@easymusiccenter.com for any input or advice. 

STATE RESTRICTIONS

Shipping to Washington State and Kansas is currently not available through this website. If you are interested in making a purchase from Washington or Kansas please contact us

 

Delivery Method

SHIPPING COSTS

Shipping charges are automatically calculated by our website based on the customer's location and selected shipping method and may differ from the actual cost of shipping. Shipping charges processed through our website are final and will not be adjusted. If you have any questions about your shipping charge, please contact us prior to placing your order.

FREE SHIPPING

Free shipping is only available to Hawaii addresses for qualifying orders of $25 and up. Some items may not be eligible for free shipping. If we are not able to offer you free shipping, you will be notified after the order is received.


For shipping addresses outside of Hawaii, we ask that you select a shipping method during checkout. The free shipping method is determined by Easy Music Center. If you have any shipping limitations (P.O. Box, has to be FedEx, etc.), please mention it in the notes of your order. We will try to accommodate your needs, but if the method you choose incurs a larger cost than our normal free shipping method, we will contact you about an up charge.

Once your order is placed, we are unable to change the method of delivery. Please contact us immediately if you want this option changed. We will need to cancel your original order and email you a new invoice.

 

LOCAL PICK UP

Local pick up is only available for qualifying orders of $25 and up.  

The billing person is designated as the person authorized to pick-up the order. You will need a valid photo ID to receive your order.

You must select “Local Pick Up - Cardholder Must Be Present With ID” in order to get this option.

Once your order is placed, we are unable to change the method of delivery. Please contact us immediately if you want this option changed. We will need to cancel your original order and email you a new invoice.

Any order that is not picked up within 72 hours will be canceled and refunded. Please contact us if you are unable to pick you up your order within that time frame.

Other

WARRANTIES & SERVICE

Every new product we sell has a warranty. Every warranty policy is unique. For complete information on the warranty period, exemptions and coverage please see the manufacturer's website or contact us.

 

FRETTED INSTRUMENTS CARE

Maintaining proper humidity levels (40-50% humidity) is essential to maintaining your guitar or ukulele. Changes in humidity can affect the way your instrument sounds and plays, and extreme changes will crack the wood, leading to costly repairs. It is strongly recommended that customers, particularly those outside Hawaii, purchase a humidifier and hard case with your instrument to ensure proper humidity levels.