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Price Matching

Easy Music Center is committed to offering competitive pricing on the products we sell. If you find a lower price, we will do our best to match or beat that price.

Price Match Policy

  • Price match requests must be eligible and verifiable as outlined below under Price Match Eligibility.
  • Requests will be considered at the time of purchase or within seven (7) calendar days after the date of purchase.
    • An original receipt is required for post-purchase requests.
  • Hawaii state excise tax will be added to all transactions where applicable, in accordance with state law.
    • In some cases, we may take tax amounts into consideration when reviewing a competitor's offer, depending on the specifics of the offer.
  • Price matches cannot be combined with any other discounts or promotions.
  • All price matches are subject to approval; price matches are not guaranteed and may be declined at our sole discretion.
  • We may amend or discontinue this policy at any time without notice.

Price Match Eligibility

General Requirements

All products must meet the following conditions to be considered for a price match:

  • The product must be priced over $100 before shipping, tax, or other charges.
  • The product must be identical to the one we offer — including brand, model number, version, color, size, and condition.
  • The listing or advertisement must be from an Authorized Dealer.
  • The item must be in stock and available for immediate purchase from the competitor.

Additional Considerations

In some cases, the following will also be taken into consideration:

  • The total cost to the customer will be evaluated as the price to match, including the competitor’s product price, shipping, handling, taxes, and any applicable fees.
  • Bundle offers may be eligible if we carry all included products or accessories.
    • If a bundle offer includes items we do not stock, we may offer similar alternatives or substitutions, provided the primary item qualifies and all other eligibility criteria are met.

Exclusions: What We Don’t Match

The following are not eligible for price matching:

  • Products priced below $100 before shipping, tax, or other charges.
  • Listings from unauthorized dealers, including most third-party dealers.
  • Listings for products that are not in stock, out of stock, limited-stock, limited-quantity, online-only, pre-order, reserve, or call-for-availability.
  • Listings or offers for products advertised as limited-time, daily special, or hourly special.
  • Products that are sold as open-box, clearance, refurbished, used, or close-out.
  • Listings from retailers that do not ship to Hawaii, or where shipping and handling charges are not listed or cannot be verified.
  • Advertisements where the exact price is not shown, such as “25% off” promotions without a final price.
  • Store-wide or site-wide blanket discounts.
  • Offers that include or require special financing terms.

FAQ

What is an Authorized Dealer?

  • An Authorized Dealer is a merchant or retailer who is authorized by the manufacturer or distributor to sell its products. They have been vetted and approved by the manufacturer to ensure that the products sold are genuine and as the manufacturer intends.
  • Sellers who are not authorized may be offering damaged, altered, incomplete, used, or counterfeit items. Manufacturer warranties are typically only valid for items purchased from an authorized dealer.

What is a third-party dealer?

  • Third-party dealers are not directly authorized by the manufacturer. They often list items on auction sites or marketplaces such as eBay, Craigslist, or Amazon.
  • Products from third-party sellers may be damaged, altered, used, incomplete, or counterfeit, and are commonly ineligible for warranty coverage.
  • Here is a link to more information from one of our manufacturers, Yamaha: http://usa.yamaha.com/support/unauthorized_sellers/

Do you match eBay and Amazon?

  • No, we do not match most prices from eBay and Amazon. These sites are third-party marketplaces, so many of their sellers are not authorized dealers.
  • However, if an item is sold and shipped directly by the manufacturer or Amazon.com, and Amazon is an authorized dealer for that brand, we will consider a price match.

Why don’t you match limited-stock or call-for-availability listings?

  • Limited-stock or call-for-availability listings typically indicate the seller is out of stock or otherwise cannot guarantee availability. We only match prices for items that are in stock and ready to ship.

Why do you include tax for an online price match?

  • Hawaii law requires us to apply excise tax to all retail transactions involving customers located in the state.
    • In some cases, we may take tax amounts into consideration when reviewing a competitor's offer, depending on the specifics of the offer.
  • Additionally, online transactions that do not charge Hawaii consumers tax are subject to the Use Tax, which must be paid directly by consumers. The Use Tax amount is the same as the in-store excise tax.
  • For more information, please see TAX FACTS 95-1: Use Tax or visit the State of Hawaii Department of Taxation Website.