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FAQs

What are your store hours? 

Monday to Friday | 10 AM to 6 PM
Saturday and Sunday | 10 AM to 5 PM



Where is your store located?


1314 South King Street Suite G1
Honolulu, HI 96814




Where do I park?

As you drive down South King Street, which is a one-way, our store will be on your left. While entering the driveway, our store entrance will be on your right. There is an open parking lot to your left, this is our parking lot. 

If parking is full in our lot, you can park in the Interstate Building parking structure. We offer FREE validation for Easy Music Center customers. 

Can I park in your lot and visit other businesses nearby? 

No. Our parking lot is for Easy Music Center customers currently shopping in our store.

Do you inspect and set up your guitars?

We often get asked if we "set up" guitars before we ship them. It’s a great question — and one that deserves a thoughtful answer. While some online retailers advertise a "full setup" as part of their service, we believe that it can be a bit misleading. A guitar setup is a deeply personal thing, much like a pair of prescription glasses. What feels perfect to one player might feel totally off to another, depending on factors like playing style, string choice, and tone preference.

That’s why our approach is a little different. Before we ship any guitar, we carefully inspect it to ensure it’s in excellent condition and matches factory specifications. We check for issues like fret buzz, high action, sharp fret ends, or anything else that might compromise the playability. If something’s off, we fix it — but we avoid altering the instrument in ways that could limit your ability to fine-tune it to your own needs.

For example, on an acoustic guitar, lowering the saddle to make the action super low might make it easier to play for some, but others might lose the dynamic tone and projection that slightly higher action provides. Rather than guessing what’s “perfect,” we prefer to leave the guitar with enough flexibility for you or your local tech to dial in exactly what works best for you.

That said, if you know precisely what specs you’re looking for — string height, relief, saddle height, etc. — we’re happy to accommodate whenever possible. Just let us know in advance. Keep in mind that guitars can shift slightly during shipping, especially across different climates. Wood reacts to temperature and humidity, so even a perfectly dialed-in setup here might need some adjustment once the instrument settles into its new home.

In addition, we offer discounted rates on tech-labor for special set-ups, tune-ups, modifications, upgrades, and repairs. Read more.

Do you offer a military discount?

Yes, we offer an active military discount. An active military ID is required at the time of purchase. Available in-store only.

Do you price match?

Yes. We match pricing on select items above $100. Read more.