Return Policy

ONLINE PURCHASE RETURN POLICY

For shipped online purchases, there is a seven (7) day return period once the product is delivered (as determined by the associated tracking information) under the following conditions:

Merchandise must be resealable as new, in original condition and packaging.
Returns for any reason other than the item(s) being defective:

Customers are responsible for return shipping costs.
Refunds for product(s) that were originally shipped with free shipping are subject to a deduction for the full actual cost of the original shipping.
Expedited shipping charges are not refundable.
Refunds for transactions in which customers paid for expedited shipping are subject to a deduction up to the full actual cost of the original shipping.

Please contact us by email if you would like to do a return or an exchange at orders@easymusiccenter.com

If your order is incorrect for any reason, please contact us immediately and retain all shipment packaging.

If your product was damaged during shipping, please contact us immediately.

If you received a defective product, please contact us within the return period, and we will send you a return label. If, after evaluation, the product is confirmed to be defective, we will send a replacement to you at no charge to you.

If you experience any issues after our return period, we recommend you contact the manufacturer directly.

This return policy only applies to shipped online purchases due to the time required to ship orders. Our in-store return policy does not apply to online purchases. Our online return policy does not apply to in-store or local pickup purchases.

In all cases, you must have your order number, invoice number, and original receipt.

NON-RETURNABLE ITEMS
Due to health concerns and other factors, these items are non-returnable (ALL SALES FINAL):

• Microphones • Headphones • Earbuds • Mouthpieces • Ligatures • Reeds • Any orally-operated equipment or instruments • Hand-Percussion Heads • Books • DVDs • Software • Items containing software or software licensing • Gift cards • Special orders • Used items • Clearance items • Factory sealed merchandise (if seal is opened or broken) • Modified Instruments

Any modifications made to instruments that include, but are not limited to, pickup installations, lowering action below factory specifications, and converting right-handed instruments to left-handed, are ALL SALES FINAL.

Factory-sealed merchandise cannot be returned once the seal is opened/broken.

INTERNATIONAL RETURNS
Due to the high shipping costs, items shipped internationally are not eligible for return. If your item has arrived damaged or broken, photographic evidence must be submitted to Easy Music Center within five (5) days of receiving the item. Any exceptions are at the sole discretion of Easy Music Center.

IN-STORE PURCHASE AND LOCAL PICKUP RETURN POLICY

There is a seven (7) day return period from the date of transaction under the following conditions:

All returns require an original receipt.
Items must be returned to the store.
Merchandise must be resalable as new, in original condition and packaging.
Factory-sealed merchandise must be unopened. The factory seal must be unbroken.
Refunds will only be issued by the same method used for the original payment.
Returns made using a gift receipt can be exchanged for store credit only.
Returns involving free/gift items, all items listed on the invoice must be included.

The following items are non-returnable (ALL SALES FINAL):